Senior Backend Engineer

Summary

Join Customer.io's growing Engineering team as a Senior Backend Engineer! We're a remote-first company seeking collaborative senior developers passionate about building scalable platforms. You'll design, develop, and maintain services in Go, mentor team members, and work with support teams to resolve issues. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. We value diversity and flexibility, allowing you to work from anywhere in the world. Our team is fun-loving, passionate, and highly effective, making it a great place to grow your career.

Requirements

• Works in North/South American time zones
• 7+ years in relevant roles, demonstrating increasing levels of responsibility and impact
• Strong skills in Golang, cloud infrastructure, and UNIX environments
• Deep understanding of and experience with building scalable and performant distributed applications
• Proficiency with relational database systems, particularly MySQL
• Excellent communication skills and a collaborative approach to decision-making
• Ability to understand customer needs and translate them into effective solutions
• Desire and capability to mentor team members through code reviews, pair programming, and training
• Ability to quickly and independently solve complex technical challenges
• Experience and comfort with working in a distributed, remote-first environment

Responsibilities

• Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale
• Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish
• Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product
• Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year