Senior Backend Engineer

Summary

Join Customer.io as a Senior Backend Engineer and contribute to building a scalable platform for our customers. As a remote-first company, we offer flexibility and freedom to work from anywhere in the world. You will be responsible for developing well-architected and tested services in Go, collaborating with the team to define and build new features, and working with tech support to resolve operational issues. We value diversity and offer a competitive salary, unlimited PTO, parental leave, health insurance, retirement benefits, and other perks.

Requirements

• Works in North/South American time zones
• A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang
• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
• A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure
• Comfort working in UNIX environments and applying modern collaborative development practices
• Experience in working with RDB systems, preferably MySQL
• Ability to deliver high-quality solutions quickly and without mentorship

Responsibilities

• Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale
• Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish
• Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product
• Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices

Preferred Qualifications

• Preferably 7+ years of relevant experience
• Experience working within a distributed company is preferred

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• 1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• 250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• 300/month co-working space rental reimbursement
• 2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• 1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year