Senior Business Analyst

Summary

Join NewRocket, a top ServiceNow partner, as a Senior Business Analyst leading a team in capturing customer business processes and desired outcomes. You will manage complex projects, conduct workshops, define customer needs, and develop strategies and plans for improved efficiency. Responsibilities include owning business requirements, conducting impact analyses, producing functional specifications, partnering with the technical team, contributing to test scripts, and facilitating testing. The ideal candidate possesses 5-10 years of experience in business process architecture for cloud-based platforms, strong communication and leadership skills, and a Bachelor’s degree in a relevant field. ServiceNow certifications (CSA, CIS) and ITIL Foundation are required.

Requirements

• 5-10 years of strong knowledge of business process architecture principles for cloud-based platforms
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s degree in management information systems, Business, or Computer Science
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundation

Responsibilities

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users