Senior Business Analyst

Summary

Join NICE, a global enterprise software leader, as a Lead Business Analyst on the global ALM team. This high-impact role involves shaping and driving Agile processes across all R&D units, influencing over 6,000 employees. You will be deeply involved in the entire software development lifecycle, from requirements and planning to deployment, using cutting-edge cloud-based tools. Lead Agile delivery initiatives, optimize workflows, and collaborate with a dynamic team. The role requires 4+ years of Agile leadership experience in a technical environment and proven success in managing Agile delivery and leading technical projects. NICE offers a flexible hybrid work model (2 days in office, 3 days remote).

Requirements

• 4+ years of experience as a Scrum Master, Product Owner, or similar Agile leadership role in a technical environment
• Proven success in managing Agile delivery and leading technical projects end to end
• Deep knowledge of Jira Cloud architecture and ecosystem (Hands-on expertise – advantage)
• Strong organizational and communication skills, with the ability to lead cross-functional teams and manage complex initiatives
• Experience with cloud-based systems and modern software development tools
• Analytical mindset with a proactive, solution-oriented approach
• Strong interpersonal skills and fluency in English and Hebrew , both written and spoken

Responsibilities

• Lead the global ALM team in driving Agile best practices, managing backlogs and sprints, and facilitating key ceremonies
• Serve as the primary liaison between ALM and R&D stakeholders across NICE business units
• Collaborate with cross-functional teams to define requirements, align priorities, and guide technical discussions
• Own the governance and optimization of critical cloud-based ALM tools, including Jira, Confluence, GitHub, Bitbucket, Veracode, SonarQube, Docker, Monitaur , and more
• Continuously identify and eliminate delivery bottlenecks, championing process improvement and innovation
• Foster a culture of accountability, creativity, and team empowerment

Preferred Qualifications

• Experience in product management or strategic business analysis roles
• Background in global enterprise environments, working across multiple time zones and cultures
• Experience leading Agile ceremonies and coaching teams on Agile principles

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week