Senior Business Analyst I

Summary

Join MetroStar as a Sr. Business Analyst I and lead business analysis tasks, including requirements analysis, process improvement, testing, and ServiceNow implementation. You will bridge business needs and technical solutions, ensuring business values are clearly defined. This role requires a strong understanding of ServiceNow and agile methodologies, along with exceptional communication skills. A minimum of 5 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations, is needed. MetroStar offers a generous benefits package, professional growth opportunities, and a commitment to a diverse and inclusive work environment.

Requirements

• Active Secret Clearance Required
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB
• Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps)
• Proficiency in process mapping and requirements documentation
• Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation
• Familiarity with SQL and data analysis techniques
• Exceptional communication, presentation, and stakeholder management skills

Responsibilities

• Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations
• Develop user stories, acceptance criteria, and backlog items to support agile delivery
• Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules
• Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives
• Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform
• Support the development of dashboards, reports, and automation tools using ServiceNow capabilities
• Create and execute test plans, test cases, and scripts to validate ServiceNow configurations
• Ensure data integrity and accuracy through rigorous testing and troubleshooting
• Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals
• Provide regular project updates and facilitate solution demonstrations for stakeholders
• Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides

Benefits

• Generous benefits package
• Professional growth
• Valuable time to recharge