Senior Change Consultant

Summary

Join us on our exciting journey as a Change Lead and be part of the Hitachi Solutions family. We are growing our Consulting Services team and looking for a Change Lead to provide change consulting services to clients, deliver change management activities, and support clients in understanding success factors and development of KPIs.

Requirements

• 4 plus years of relevant work experience in delivery of organisational change mgmt. projects on ERP programmes
• 2 plus years experience of ERP training experience, preferably Dynamisc
• Strong project management skills
• Communication skills: strong presentation/ communication / facilitation skills (oral and written)
• Aptitude to easily adopt new technologies and processes
• Change Management qualification preferred but not essential, as long as candidate has strong understanding of change mgmt. principles
• Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients
• Results-focused with strong business acumen combined with analytical and structured thinking
• Previous Consulting Experience an advantage
• Dynamics 365 Fin /Ops or CRM background would be an advantage
• Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions
• Strong MS office application experience

Responsibilities

• Provide change consulting services to clients in the transformation and change discipline applying the Hitachi change methodology
• Deliver Change Strategies for clients ensuring solutions are tailored for specific client needs
• Deliver change management activities for projects, working with the client to ensure business readiness for go live and beyond
• Support clients to understand success factors and development of KPIs for a benefits led approach to change
• Support the wider Hitachi teams as subject matter expert on change management, including learning
• Support the projects and project teams as a subject matter expert on learning and development specific areas focused on
• Training Needs Analysis
• Training materials development
• Training delivery, including e-learning
• Training Assessment and development
• Design, develop and implement training and mobile learning solutions taking into account instructional design and learning theories
• Regular on-site meetings to review status of training, strategy, schedules, issues and mitigation measures jointly with the client
• Create and execute communication and stakeholder plans to engage users, support the business and facilitate change
• Readiness Assessments to ensure projects are progressing and implementing return to green actions plans
• Work with the training delivery team to ensure activities are aligned
• Facilitate Hypercare support for end users – Floor walkers, training, drop in sessions
• Post go live adoption surveys and KPI analysis to ensure the change is sustained and reinforced
• Liaise and engage with the client onsite and/or remote depending on the project and client needs, and be the bridge between the affected teams and the project team