Senior Client Architect

Summary

Join Resultant as a Senior Client Architect to oversee a subset of clients, serving as their primary technical partner. Partner with Client Success Managers to provide strategic and tactical guidance, ensuring the technical health of client environments. Develop multi-year technology roadmaps, lead incident resolution, and mentor engineering teams. Drive innovation through solution design and process improvement. This role requires 10+ years of experience in client-facing technology leadership and expertise across multiple technology domains. The ideal candidate will possess strong analytical and communication skills, and a passion for client success and internal process improvements. Resultant offers competitive compensation and several opportunities for professional development.

Requirements

• Has 10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within the IT Managed Services (strongly preferred) or technology consulting industry
• Demonstrates expertise across multiple technology domains and can design, lead, and troubleshoot complex solutions
• Has worked directly with clients and internal stakeholders to support delivery, proposals, and strategy
• Understands business impacts of technical decisions and can clearly communicate these with clients
• Has experience leading high-severity incident responses, root cause analysis, and problem management
• Is highly organized, detail-oriented, and passionate about driving both client success and internal process improvements
• Thrives in a collaborative, fast-paced environment and is comfortable mentoring others and providing feedback
• Possesses excellent written and verbal communication skills and can tailor technical language to client needs
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Experience working in a dynamic IT environment
• Ability to develop and maintain Standard Operating Procedures (SOP)
• Experience creating documentation and reports using MS Word, Excel and PowerPoint, working
• Can communicate with hardware and software vendors for maintenance/repair/upgrade/license management
• Experience solutioning and presenting proposals for new business
• Must be legally authorized to work in the United States for any employer without sponsorship
• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Cloud: Azure, Office 365, AWS, Google
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Applications and Products: Office 365, Common Line of Business Apps, Barracuda, Fortinet, Cisco, HP
• Hands-on technical experience with Windows Server operating systems, anti-virus and antispam products, identity management solutions, Server Virtualization, and Group Policy
• Bachelor’s degree (preferably in Computer Science, Engineering, Information Systems) or related field experience required

Responsibilities

• Own the client’s technical environment and ensure alignment with business goals and industry regulations
• Develop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors. Work with our clients and our delivery teams to deliver upon recommendations
• Lead and coordinate resolution of high-priority incidents, including ownership of root cause analysis (RCA) and problem management
• Act as the technical lead in internal and external meetings, assessments, and client reporting
• Serve as a mentor and advisor to engineers and delivery teams, fostering continuous technical growth
• Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring
• Drive innovation through solution design, technical QA, and advocacy for tool and process improvement
• Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews
• Facilitate performance management, recruiting efforts, and training initiatives for technical staff
• Maintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient

Preferred Qualifications

Relevant industry certifications (e.g., Azure, AWS, Cisco, Microsoft, ITIL) strongly preferred

Benefits

• We compensate well, rewarding performance that delivers positive outcomes for our clients
• We offer several opportunities to develop yourself