Senior Consultant, Applications Management

Summary

Join Harbor's Legal Technology and Operations practice group as a Senior Consultant! This fully remote position, available in the UK, USA, or Canada, focuses on ensuring successful client engagements and satisfaction within Aderant Applications Management. You will collaborate with a skilled team, providing application guidance, resolving complex issues, and delivering new integrations. The role requires strong technical skills, excellent communication, and the ability to manage multiple projects. Mentorship of junior team members is also a key responsibility. Harbor offers a supportive and collaborative work environment.

Requirements

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
• 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
• 5+ years of experience in a customer-facing role
• Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
• SSRS reports/Power BI development experience
• Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
• Experience with Aderant Design Studio
• Understanding of Power Automate or other low code workflow platforms
• Understanding of data or file conveyance for Import/Export automation functions
• Experience with Powershell or other scripting languages
• .NET framework development experience
• Familiar with Professional Service financial systems and accounting principles
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
• Strong analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
• Flexibility to adapt to change and to learn and develop new skillsets as required

Responsibilities

• Provide application guidance to clients and collaborate with users to achieve their business need
• Analyze and resolve complex application and technical issues
• Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Stay current with application release
• Report back and collaborate with senior AMS management to address client or junior staff concerns
• Provide mentorship and guidance to more junior team members
• Contribute to the work of Applications Management Services, including: Serve as the primary point of contact for clients, addressing concerns, and resolving issues
• Build trusted relationships with clients to effectively support long term service and growth
• Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs)
• Attend regular backlog review meetings
• Contribute to team Knowledge Base
• Provide best practices guidance and solutions based on business needs
• Work with cross-functional teams to delegate work as needed
• Attend client meetings

Benefits

Fully remote position that can be worked from anywhere in the UK, USA or Canada