Senior Content Designer, AI

Summary

Join ServiceNow's Content Design practice as a UX Writer, contributing to the creation of exceptional product experiences. Lead UX writing for 1-2 products, developing content wireframes, information hierarchies, and prototypes. Develop and manage product-level content strategy based on customer research insights. Collaborate on team initiatives to enhance design systems and style guides. Advocate for user-centric design, ensuring all UI content is user-friendly and accessible. This role requires experience in content design, strategy, or copywriting, preferably in a B2B setting, along with excellent communication skills and a working knowledge of design tools. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products. This includes creating content wireframes, information hierarchies, prototypes, content standards, glossaries, and more
• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release
• Contribute to team projects: Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools
• Advocate for user-centric design: Ensure that all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards

Preferred Qualifications

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs