Senior Content Writer (UX)

Summary

Join Friends From The City, a design and tech company focused on creating user-centered digital experiences for federal agencies, as a Sr. Content Writer (UX). You will craft clear, concise, and engaging content for VA.gov, collaborating with designers and product managers. This remote position requires 5+ years of experience in content or UX writing, a strong portfolio showcasing plain language skills, and excellent research abilities. You will manage multiple projects, ensuring content accuracy and accessibility. The role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on Veterans' lives.

Requirements

• 5+ years of professional content or UX writing experience
• A strong portfolio featuring diverse writing samples that highlight the use of plain language in web applications, forms, or mobile apps
• Excellent research skills and the ability to distill complex information into clear, engaging content
• Strong attention to detail and the ability to adhere to content style guides
• Understanding of UX writing principles, with a focus on accessibility and inclusive communication practices
• Ability to work independently and collaboratively in a fast-paced remote environment
• Strong organizational skills with the ability to manage multiple projects and meet deadlines
• A degree in English, Communications, Journalism, or a related field

Responsibilities

• Write and edit plain language content for VA.gov web pages, explaining complex government services
• Collaborate closely with designers, product managers, and subject matter experts across the VA to ensure adherence to plain language principles
• Coach and persuade VA product teams on the value of clear, user-focused content
• Manage and prioritize work across multiple product teams autonomously
• Create accurate and accessible content
• Audit content and work within intricate information architecture frameworks
• Support content migration efforts and contribute to content governance processes

Preferred Qualifications

• Experience writing for government or nonprofit organizations
• Experience with content management systems like Drupal, including content migration expertise
• Experience using Figma

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources