Senior Coordinator, Licensing & Credentialing

Summary

Join Thirty Madison's Provider Operations Team as a Sr. Coordinator for Provider Licensing & Credentialing! You will support the Keeps Medical Group's credentialing and licensing process, working closely with providers and stakeholders. Daily tasks involve overseeing provider licensing applications, ensuring compliance, processing renewals and new applications, and liaising with state medical boards. You'll manage complex licensing cases, maintain the provider database, and serve as an internal expert for licensing and credentialing inquiries. This role requires at least 2 years of experience in a related healthcare field, familiarity with credentialing platforms, and strong communication and organizational skills. Thirty Madison offers a competitive salary, benefits, and a supportive work environment.

Requirements

• At least 2 years of experience in a credentialing, licensing, or a related field within the healthcare industry
• Familiarity with credentialing platforms (e.g. CAQH, CredentialStream) or EHR platforms
• Strong written and verbal communication, with experience engaging with providers to collect documentation or resolve application issues
• Strong organizational skills and meticulous attention to detail to manage complex credentialing and licensing workflows
• Proactive problem-solving skills to address unexpected licensing or credentialing issues
• Google Suite knowledge and the ability to navigate spreadsheets are a must
• Superb judgment, the ability to think quickly on your feet, and with deep empathy
• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
• Vision sufficient for use of a computer monitor
• Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps

Responsibilities

• Oversee provider licensing applications, ensuring compliance with state medical board and federal regulations
• Process license renewals, new license applications, and Advanced Practice Provider (APP) collaboration agreements for the medical group with 100-200 clinicians
• Liaise with state medical boards, credentialing agencies, and the clinical team to resolve application delays or documentation errors
• Independently manage complex licensing cases, including those with regulatory challenges
• Proactively manage the provider licensing database to ensure data accuracy and timely updates
• Serve as the internal point of contact for licensing and credentialing questions regarding new licenses, license renewals, and APP collaborations
• Serve as the internal expert and point of contact for licensing inquiries
• Support other ad-hoc practice and insurance operations tasks as needed
• Drive process improvements to streamline licensing workflows to improve efficiency

Benefits

• Annual Incentive Plan + Stock Option Package
• Robust and affordable Health, Dental, and Vision plan options
• 401k with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediately