Senior Manager, Partnerships

Summary

Join Eleanor Health as a Senior Manager, Partnerships and serve as the primary point of contact for payor and referral partners. Drive customer satisfaction, ensure contractual success, and communicate performance effectively. Collaborate with internal teams to facilitate new customer relationships and nurture existing ones throughout their lifecycle. Monitor contractual performance, respond to customer inquiries, and strategize for new opportunities. Identify areas for service improvement and create and maintain essential partnership documentation, including account plans and presentations. Achieve high customer retention rates and support revenue targets while actively growing new customer relationships. This role reports to the VP of Strategic Partnerships.

Requirements

• Bachelor’s or Master’s degree preferred, with 5–10 years of experience in healthcare account management, administration, consulting, or a customer success role working with health plans
• Excellent written, presentation (PowerPoint/Google Slides), and oral communication skills with the ability to engage, build credibility, and create trust across all levels of an organization
• Willingness and ability to work collaboratively across functional teams and with team members at various levels
• Familiarity with analytics, the ability to interpret data, utilize Excel, and develop charts and performance scorecards

Responsibilities

• Understand and manage all customer objectives, expectations, and timelines by communicating regularly with internal team members and external partners, taking accountability for deliverables
• Act as an internal and external project manager, ensuring successful tracking and delivery of customer goals across key financial, clinical, operational, and service capabilities
• Educate key partners on Eleanor Health services; identify and develop opportunities to strengthen and evolve partnerships
• Be a trusted and responsive partner by understanding customer expectations and solving complex customer-related issues
• Work closely with the data and analytics team to submit business cases and requirements documents that articulate partner reporting needs and opportunities to streamline metrics across payors and/or B2B partners
• Facilitate preparation for quarterly business reviews and customer joint operating committee (JOC) meetings
• Work with partner counterparts to initiate projects and strategies that support Eleanor Health’s workflows to identify, engage, and deliver services to members
• Use project management skills to implement new contracts and collaborate cross-functionally with various teams to ensure effective operations and the ability to deliver on commitments
• Manage a single source of truth for contract summaries and maintain organization of legal contracts using company tools and resources
• Track, report, and deliver upon departmental leading indicators and key performance measures
• Maintain an understanding of Eleanor’s capabilities and vision, and effectively communicate all relevant offerings to customer stakeholders at all levels
• Achieve a high rate of customer retention and support stated revenue targets for existing customers, while playing an active role in growing new customer relationships
• Facilitate customer meetings and build presentations and other collateral that effectively demonstrate Eleanor’s value
• Maintain internal documentation that is referenceable by stakeholders, and ensure internal teams have an adequate understanding of customer goals, risks, and critical initiatives

Preferred Qualifications

• Domain knowledge, particularly in value-based care and quality or performance measurement
• Experience leading a team
• Proven track record of creating, maintaining, and enhancing relationships with strong communication skills
• A propensity for curiosity, analysis, problem solving, and strategic insight, along with a bias toward action and execution
• Periodic travel to Eleanor's offices and customer sites is required
• Comfort with and adaptability to a fast-paced, dynamic environment while maintaining focus on key goals
• Results-oriented with the ability to prioritize and manage multiple projects simultaneously and lead a team to consistently meet timelines and customer expectations

Benefits

• Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge!
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
• Life Insurance - Both Eleanor and employee-paid options are available
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan