Senior Creator Success Manager

Summary

Join Later as a Sr. Creator Success Manager and cultivate strong relationships with top influencers, focusing on maximizing their revenue and platform engagement. You will manage a portfolio of creators, providing best-in-class client experiences and acting as their internal advocate. Responsibilities include identifying growth opportunities, enhancing brand diversification, and strategizing to achieve individual and departmental goals. You will also provide real-time feedback to improve the influencer user experience and stay current on industry trends. This role requires strong knowledge of affiliate marketing and a consultative approach to coaching influencers. The position offers a competitive salary and benefits package.

Requirements

• Bachelor’s Degree
• Minimum 3-5 years of experience in an account or management role
• A background and understanding in influencer or affiliate marketing
• Strong knowledge in G-Suite
• Previous creator success account manager related experience required
• Sales and Service mindset and excellent customer service
• A positive attitude and growth mindset
• Good communication skills, problem solving, and teamwork mindset
• Data-driven and analytical approach to review data and pull-out valuable insights
• Effective communicator both internally and externally while working in person or remotely
• Ability to perform the job safely and with respect for others, for property and for individual safety

Responsibilities

• Manage, grow, and retain Tier 1 (top 25%) Managed Creators including creators part of the MVP Program
• Strengthen and maintain relationships with existing Mavely influencers to grow and retain their business
• Proactively schedule calls with your managed creators providing tailored data and insights to influencers
• Identify growth opportunities within your book of creators to increase sales and drive revenue to hit individual, team and company KPI specific GMV and retention goals
• Communicate influencer feedback to the appropriate internal Mavely teams for to better our Influencers experience
• Monitor creator account health and work in collaboration on retention strategies
• Troubleshoot and problem solving when applicable and respond to both internal and external communication in a timely manner
• Share best practices (not limited to) social media coaching, driving affiliate sales, campaign strategy to encourage influencers growth
• Staying on top of trends, identify areas for Influencer education and work in partnership to develop appropriate materials
• Pull, interpret, analyze and relay creator sales data internally and externally to key stakeholders with the purpose of achieving tracked monthly, quarterly and annual KPI goals
• Proactively identify creator churn risk and strategize to retain and grow creators
• Advocate for Mavely and act as our voice in the greater creator economy
• Embody our Mavely values of childlike curiosity, accountability, fearless honesty, collaboration and being visionary
• Occasionally attend creator and/or industry events
• Any other duties assigned by management

Preferred Qualifications

• Top creator management and agency relations highly preferred
• HubSpot experience preferred

Benefits

• All permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package
• $75,000 - 95,000 base + bonus