Senior Manager, Customer Enablement

Summary

Join the Databricks Customer Enablement team as a Regional Training Leader to lead and develop a team of Customer Enablement Architects. You will manage the team's upskilling and certification needs, working with Sales, Field Engineering, and Professional Services teams to support customer onboarding and training. The role involves balancing free and paid training offerings, supporting training bookings and revenue, and ensuring customer success. You will create enablement strategies aligned with customer segment needs, work with global training teams for seamless execution, report key metrics, and act as a voice of the customer. This is a strategic role driving customer adoption and success through effective training and development.

Requirements

• 7 - 10 years Customer Regional / Global technology education experience in a people leadership role with direct management of enablement specialists across multiple customer segments
• Experience in all aspects of training, including business development, content and certification development, customer and partner support, and product/offerings go to market
• Tech bar: technical enough to understand the curriculum and certifications, to make recommendations to customers and be able to coach and support your team to do the same. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training
• Experience and enthusiasm for developing a regional team of enablement specialists and working with field and sales stakeholders regionally
• Demonstrated experience in Customer Success, training, or managing a book of business (or similar field in consulting, industry)

Responsibilities

• Develop, lead and enable continuous development of the regional team of high performing Regional Training Leads that support customer success through enablement driving upskilling and reskilling talent
• Work with the Go-To-Market teams in region (Sales, Field Engineering and Professional Services) to create enablement strategies aligned with the needs by customer segment
• Work with the global training teams of Delivery and Operations to provide a seamless execution of the training and development plans
• Report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for learners, training bookings and revenue execution expectations
• Work as a voice of the customer for regional teams supporting enablement content and credentials

Benefits

• Annual performance bonus
• Equity