Senior Customer Architect

Summary

Join Imply, a fast-growing database company, and become a key player in shaping the future of analytics. Collaborate with sales and customer success teams to deliver impactful solutions to clients like Pepsi and Zillow. Lead customer implementations, ensuring smooth onboarding and long-term success. Act as a trusted advisor, proactively identifying opportunities for optimization and uncovering new use cases. Advocate for customer needs, providing valuable feedback to product and engineering teams. Troubleshoot and resolve complex technical issues, building strong customer relationships. This role requires strong big data expertise and excellent communication skills.

Requirements

• 3+ years of experience in big data, analytics, or distributed systems with customer-facing responsibilities across pre-sales and/or post-sales
• Strong knowledge of big data architectures, databases, data warehouses, and streaming technologies (e.g., Kafka, Spark, Druid)
• Hands-on experience in at least one cloud platform (AWS, GCP, or Azure) and proficiency in SQL and a programming language (e.g., Python, Java)
• Proven ability to deliver enterprise solutions, guide customers through technical challenges, and demonstrate measurable business value to drive renewals and customer satisfaction
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• A collaborative mindset with a focus on fostering customer success, retention, and growth

Responsibilities

• Collaborate with sales teams to design and present technical solutions that address customer needs during pre-sales engagements, contributing to new and growth revenue opportunities
• Lead customer implementations, ensuring smooth onboarding, measurable value delivery, and establishing a foundation for long-term success
• Act as a trusted advisor by proactively identifying opportunities to optimize solutions, address customer challenges, and uncover additional use cases that drive customer satisfaction and retention
• Partner with customer success and account management teams to drive renewals by demonstrating continued value through technical expertise and strategic guidance
• Advocate for customer needs by relaying feedback to product and engineering teams to improve solutions and address gaps
• Troubleshoot and resolve complex technical issues, building customer trust and loyalty through reliable support

Preferred Qualifications

• Expertise in real-time analytics platforms (e.g., Druid, Pinot, Cassandra)
• Familiarity with BI tools (e.g., Tableau, Power BI, Looker) and data storytelling
• Experience with containerized deployments (e.g., Kubernetes, Helm)
• Success in driving outcomes using MEDDIC or similar methodologies
• Passion for mentoring others and creating a culture of technical excellence

Benefits

• Provident Fund - Employer will contribute Equivalent to your contribution to the Provident Fund
• Private Medical Insurance
• Group Life & Accident Insurance
• Paid Time Off
• Phone/Internet Allowance
• Home Office Equipment Reimbursement