Senior Customer Onboarding Manager

Summary

Join BombBomb as a Senior Customer Onboarding Manager and lead the charge in onboarding new customers. You will manage the entire onboarding process, from kickoff calls to handoff, ensuring product configurations align with customer needs and driving user adoption. This role demands a player-first leader who can execute and continuously improve the onboarding playbook, identify friction points, and collaborate cross-functionally. You will leverage data-driven decision-making to optimize onboarding outcomes and customer satisfaction. The ideal candidate has 5+ years in SaaS onboarding and leadership experience, strong project management skills, and CRM experience. BombBomb offers a competitive salary, excellent benefits, and a dynamic work environment.

Requirements

• 5+ years in SaaS onboarding, implementation, or customer success roles
• 5+ years leading onboarding efforts—either as a manager or player-coach
• Proven success implementing software across multiple customer segments
• Strong project management skills and the ability to juggle competing priorities
• Confidence and polish in working with both frontline users and executive stakeholders
• CRM experience (Salesforce preferred) and comfort with tools like Zoom, Slack, Google Workspace

Responsibilities

• Manage end-to-end onboarding for new customers—from kickoff to handoff
• Ensure product configurations align with the customer’s use cases and goals
• Drive seat activation, user adoption, and early success metrics
• Coach and train customer teams on how to get the most out of BombBomb
• Maintain accurate documentation in Salesforce and other system
• Execute and continuously improve the Onboarding Playbook, driving consistency and results
• Identify friction points in the customer journey and propose solutions
• Partner cross-functionally with Sales, CS, Product, and RevOps to ensure alignment
• Deliver monthly insights and onboarding performance metrics to leadership
• Play a key role in evolving how we onboard customers as the business grows

Benefits

• Excellent Medical, Dental and Vision Benefits for you and your family
• Flexible Paid Time Off program
• 9 paid holidays
• 401k Plan with employer match
• Monthly Internet stipend
• New Hire Home Office set-up bonus
• Annual Education / Development for your career growth