Astronomer is hiring a
Senior Customer Reliability Engineer

Summary

Join our team as an infrastructure specialist to ensure the reliability of our managed Airflow service and provide solutions to customers to make them successful using our products.

Requirements

• 6 years of experience, preferably with large, complex cloud infrastructures operating at scale
• 4 years of experience with Kubernetes
• Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
• Strong Linux experience
• Knowledge of how to operate and monitor issues for distributed systems
• Previous experience in handling customers issues (internal or external)
• Strong communication skills
• DevOps or CI/CD experience
• Python scripting
• Good troubleshooting Skills

Responsibilities

• Provide solutions to customers to make them successful using our products
• Troubleshoot customer environments and engage in active triaging with customers
• Participate in on-call rotation for weekend coverage
• Provide feedback to the product development teams on customer needs and pain points
• Build out our monitoring and alerting systems
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible
• Help direct the architecture of the products and contribute where possible
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production
• Participate remotely within a fully distributed team
• Enhance and enrich customer documentation
• Work with the latest technology and multi-cloud implementations

Benefits

• Estimated salary range: $165,000-185,000
• Equity component