Senior Customer Success Engineer

Summary

Join Rasa as a Senior Customer Success Engineer and become the trusted partner for our Enterprise customers, accelerating their adoption of Rasa solutions. Collaborate with multiple customers to ensure successful product adoption and satisfaction. Provide technical guidance and strategic advice to optimize AI assistants, focusing on best practices and long-term success. Support customers through proactive and reactive issue resolution, escalating to technical teams when needed. Offer proactive, consultative advice to optimize Rasa deployments and champion an environment for ongoing strategic customer success. Capture and communicate customer insights to Rasa's product and engineering teams to shape product development. This role offers a clear path for growth, potentially leading to Resident AI Engineer missions with direct client project involvement.

Requirements

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers
• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
• Ability to act as an industry-encouraging leader in both customer meetings and public settings
• Fluent in English and another European Language (e.g. French, German, Spanish or Italian)

Responsibilities

• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary
• Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
• Help champion an environment for ongoing strategic customer success
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development
• Participate in Rasa internal training and education sessions

Preferred Qualifications

Nice to have experience managing on-prem licensed software solutions

Benefits

• Flexible hours and a dedicated remote budget
• A stipend for professional development fund & 6 paid education days to help you grow within your role
• 26 days of PTO
• A Macbook, and other tech to help you to do your job
• We have regular remote team events, as well as a company-wide offsite annually
• Vitality Health (UK only) // Private Health optional (Serbia Only)