Senior Customer Engineer, Pre-Sales Solutions Engineer

Summary

Join Sourcegraph as a Solutions Engineer and play a key role in advancing our pre-sales organization. You will work with leading technology companies, gaining unparalleled insight into large-scale software development. Within the first month, you'll learn our products and processes, build relationships with colleagues, and participate in customer calls. Over the next few months, you'll take on increasing responsibility, leading conversations with prospects, providing customer advocacy, and contributing to internal projects. Ultimately, you'll become a thought leader, mentoring teammates and shaping our solutions. This role requires at least 5 years of experience in a relevant field, strong technical skills, and excellent communication abilities. Sourcegraph offers above-average salaries, equity, and generous benefits.

Requirements

• Have at least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product
• Have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions
• Have an innate curiosity of getting to the root of customer problems and understanding their motivations
• Be well versed in back end infrastructure architecture
• Be very technically inclined and have a propensity to code and or hack code
• Have experience writing code in one of the following (JavaScript, Python, Java, Go)
• Be a problem solver, love to troubleshoot
• Have familiarity with Docker and Kubernetes environments
• Have strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience
• Have either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment
• Have the ability to speak fluently with our developer champions and users (who are all developers themselves)
• Have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution
• Enjoy building tools, templates, and technical enablement collateral
• Have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making
• Be not afraid to learn a new skill to solve a problem that benefits or unblocks a deal
• Work well independently

Responsibilities

• Learn about our products, our value propositions, our customers, our team, and our processes
• Set up your own fully configured sandbox instance
• Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
• Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
• Get demo certified
• Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
• Lead early-stage conversations with prospective customers and delve into the technical needs for success
• Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
• Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
• Participate in Solutions Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers
• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph
• Mentor, recruit and train teammates, prospects, and new hires

Preferred Qualifications

Be excited about the prospect of being directly involved in the advent of generative AI!

Benefits

• Above-average salary
• Equity
• Generous perks & benefits
• $144,375 base + $48,125 variable ($192,500 USD on-target-earnings) (Zone 1)
• $115,500 base + $38,500 variable ($154,000 USD on-target earnings) (Zone 2)