Senior Customer Success Engineer

Summary

Join ReversingLabs as a Senior Customer Success Engineer and become a trusted technical advisor, maximizing the value of our software supply chain security solutions for clients. You will operationalize our technology, optimize workflows, and drive measurable security outcomes. This role requires addressing advanced security challenges, aligning solutions with customer strategies, and leading technical workshops. Collaboration with internal teams is crucial for supporting long-term adoption, identifying growth opportunities, and shaping future product innovations. Deep technical expertise in malware analysis and threat intelligence is essential, along with excellent communication skills. This is a game-changing opportunity to contribute to a transformational journey at a leading cybersecurity company.

Requirements

• 6+ years of extensive experience and deep expertise in customer-facing roles focused on malware analysis, threat intelligence, security operations centers, and related domains, with proficiency in dissecting malicious code, gathering actionable intelligence, and orchestrating security operations to proactively defend against cyber threats
• A strong understanding of modern malware analysis practices (e.g., static and dynamic analysis), tools (e.g., Antivirus, VirusTotal, IDA Pro, Ghidra, etc.), and technologies (e.g., sandbox environments, virtual machines) with navigating complex threat hunting architectures (e.g., SIEM / SOAR systems, EDR solutions, threat intelligence platforms, etc.) and operational challenges in security operations centers (e.g., incident response, threat detection, and mitigation)
• Excellent communication and stakeholder management skills, translating complex technical concepts for technical and non-technical audiences
• Ability to work cross-functionally with CS, sales, product, and engineering teams
• Passion for cybersecurity, continuous learning, and creating high-impact solutions
• Bachelor's Degree or equivalent experience

Responsibilities

• Serve as a technical advisor, specializing in malware analysis, threat intelligence, threat hunting, security operations, or related domains
• Operationalize ReversingLabs technology by optimizing workflows and driving measurable security outcomes. This may involve occasional customer travel (up to 25%, often fully remote)
• Address advanced security challenges by offering tailored solutions and optimizations to meet unique customer needs
• Align solutions with customer security strategies, ensuring long-term adoption and success while identifying organic growth opportunities
• Lead technical workshops, deep-dive sessions, and hands-on training to help customers fully leverage product capabilities
• Partner with Customer Success Managers, Solution Architects, and Account Executives to support retention strategies and uncover growth opportunities
• Collaborate with Product Management and Engineering teams to ensure customer feedback informs product enhancements and innovation
• Other duties as assigned

Benefits

• Competitive compensation packages (base, bonus, and equity)
• HRA - RL covers your Medical deductible through reimbursements
• Employer paid dental, vision, disability & life insurance
• Voluntary Buy up Life Insurance for you and your dependents
• 401k: Traditional and Roth
• Flexible Spending Accounts (health & dependent)
• Flexible PTO-take time when you need it
• Quarterly (3 day) Wellness Weekends
• Access to Udemy Business for professional development and continuous learning across a wide range of courses
• Pet insurance
• Hospital Indemnity insurance and Accident insurance
• Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources
• Remote Work Stipend to cover the cost of your internet and cell phone cost
• All employees receive a complimentary membership to the Calm app, promoting mental well-being, and stress reduction
• Volunteer Time allowance of 8 hours yearly to support the 501c of your choice
• Opportunities for advancement
• Innovative and collaborative work environment