Adjust is hiring a
Senior Customer Success Manager

Summary

Join Adjust, a leading app marketing platform, as a Senior Customer Success Manager and drive customer success through consultative approach, retention, and growth. Empower your potential in a dynamic team that transforms potential into profitability.

Requirements

• 5+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
• Ability to find growth opportunities within your accounts by adding value
• Ability to oversee projects and solid handling of project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art mobile app tech stack
• Proactive personality who enjoys engaging with customers
• Excellent communication skills in English
• High level stakeholder management skills & a great team player

Responsibilities

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, and expansion opportunities
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

Benefits

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space
• Generous vacation policy with flexible vacation days
• Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)
• Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services
• 401(k) plan with 4% employer matching on the total salary
• Paid parental leave to support you and your little ones
• Wellbeing support with qualified therapists
• WFH program with remote online events (Coffee chats, team events, games, etc.)
• Monthly perk stipend to choose the perks that matter most to you