Remote Senior Customer Success Manager

Summary

Join a bold and forward-looking team of innovators and engineers at Venn, where you will be empowered and fully accountable for building and delivering high impact results.

Requirements

• 5 - 10 years of experience managing customer relationships in B2B SaaS companies
• Prop tech experience required
• Excellent relationship management, analytical and presentation skills
• Experience managing expansions of customer accounts
• Ability to think and operate both strategically and tactically
• Highly organized with a strong ability to prioritize across multiple projects
• Attention to detail and commitment to quality
• Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
• Determined and results-oriented
• Collaborative team-player

Responsibilities

• Engaging newly launched property management teams to ensure adoption and increase product usage
• Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
• Tracking and reporting on user engagement internally and externally
• Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
• Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
• Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
• Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention

Preferred Qualifications

• Experience working with multi-family customers preferred
• Startup experience preferred
• Exposure to and familiarity with CRM and project management tools