Senior Customer Success Manager

Summary

Join CodeSignal as a Customer Success Manager, Large Enterprise and empower our fastest-growing SaaS clients. You will act as a trusted advisor, leveraging your product expertise and business acumen to drive mutual success and growth. Responsibilities include managing client portfolios, providing expert product training, and proactively addressing potential issues. This role requires 5+ years of experience in a B2B SaaS customer success role, experience with large enterprise accounts, and strong relationship-building skills. CodeSignal offers a competitive salary, equity, and bonus packages, along with comprehensive benefits including medical, dental, vision, 401k matching/pension contributions, unlimited time off, and learning & development opportunities. We are a globally distributed, fully remote team.

Requirements

• 5+ years of experience in a customer success role at a B2B SaaS company
• Experience working across multiple business units in large enterprise accounts
• A customer-first attitude and ability to build long lasting relationships with customers
• Success spearheading end-to-end projects, including: Content consultation, Implementation & roll-out consultation
• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills
• Excellent written and verbal communication skills

Responsibilities

• Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth
• Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
• Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
• Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)

Benefits

• Competitive salary, equity, and bonus comp packages
• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning & Development benefits
• Physical & Mental health benefits
• Equipment & generous home office setup stipend
• Team activities and get-togethers to connect with your fellow Signalites
• A challenging and fulfilling opportunity to join a fast-growing SaaS company
• Globally distributed, fully remote team