Senior Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Client Success Manager. You will be responsible for building strategic customer relationships, converting them into long-term revenue growth opportunities, and serving as a trusted advisor. This role requires developing client strategies, identifying pain points and solutions, and creating data-driven recommendations. You will collaborate with internal teams to drive improvements and advocate for clients within Deel. The ideal candidate possesses 4+ years of relevant experience in a similar role within a startup, scale-up, or Fintech environment, strong relationship-building skills, and data analysis capabilities. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• Minimum of 4+ years of relevant work experience as a CSM or as an Account Manager, in a start-up, scale up or in Fintech environment
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available