Senior Customer Success Manager

Summary

Join Deel, a leading international payroll and compliance company, as a Client Success Manager. You will be responsible for building and nurturing strategic client relationships, driving revenue growth, and acting as a trusted advisor. This role requires a strong understanding of business strategy and data analysis, along with excellent communication and problem-solving skills. You will work closely with internal teams to improve products and processes based on client feedback. The ideal candidate has 4+ years of experience in a similar role within a startup or fintech environment. Deel offers competitive compensation, benefits, and a flexible remote work environment.

Requirements

• Minimum of 4+ years of relevant work experience as a CSM or as an Account Manager, in a start-up, scale up or in Fintech environment
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available