Senior Customer Success Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Senior Customer Success Manager. You will be responsible for building strategic client relationships, converting them into long-term revenue growth opportunities, and serving as a trusted advisor. This role requires a deep understanding of client needs and the ability to provide strategic guidance on operational and product-related issues. You will also act as an internal advocate for clients, championing new products and capabilities to expand their business with Deel. The ideal candidate possesses strong business acumen, data analysis skills, and experience in complex enterprise implementations. This is a high-impact role for someone passionate about the future of work and eager to make a difference in a fast-paced, collaborative environment.

Requirements

• Experience in complex and strategic Enterprise Implementations, and Ideally experience with Payroll
• Minimum of 4+ years of relevant work experience as a Senior CSM or as an Strategic Account Manager, in a start-up, scale up or in Fintech environment
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• Fluency in Danish, Finnish, Norwegian, and Swedish are desirable but not essential
• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access