Senior Customer Success Manager

Summary

Join Greenhouse, a fast-growing enterprise talent acquisition suite company, as a Senior Customer Success Manager! In this role, you will manage a book of enterprise customers in the UK & Ireland, serving as a hiring coach and strategic partner. You will build strong relationships within customer organizations, communicate critical customer feedback internally, and identify upsell opportunities. The ideal candidate possesses 3+ years of experience in an enterprise customer-facing role, experience collaborating with cross-functional teams, and a background in SaaS. Greenhouse offers a remote-first work environment with shared office spaces and a supportive culture recognized by Fortune and Inc. The company provides a performance review program, bonus structure, and invests in employee resource groups.

Requirements

• 3+ years of experience in an Enterprise customer-facing role across Customer Success and/or Account Management
• Experience collaborating with a large cross-functional account team
• Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company

Responsibilities

• Manage a book of customers of Enterprise customers in the UK & Ireland
• Be a hiring coach and strategic partner to our customers
• Establish relationships high and wide throughout our customers' organisations
• Communicate critical customer concerns and opportunities internally
• Identify upsell opportunities and work with Account Management to renew customer contracts

Preferred Qualifications

Background in SaaS, a plus

Benefits

• We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere
• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance