Senior Customer Success Manager

Summary

Join LogicGate as a Senior Customer Success Manager and help large enterprise customers, particularly in Financial Services and Healthcare, leverage our Risk Cloud platform for their GRC activities. You will build and maintain strong customer relationships, act as a trusted advisor, and develop long-term success plans. Responsibilities include driving product adoption and expansion, proactively engaging with customers, collaborating with internal teams, and sharing feedback to improve our product. This role offers a unique opportunity to significantly impact customer success and contribute to the growth of a leading GRC company. The position requires 3+ years of experience in GRC or Risk Advisory and 2+ years in customer-facing roles. LogicGate offers a competitive salary, benefits, and a flexible work environment.

Requirements

• 3 + Years Experience in GRC or Risk Advisory
• 2 + Years Experience in Customer Success, Solutions Engineering, Professional Services, or other customer-facing roles
• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

Responsibilities

• Build and maintain customer relationships in the Enterprise segment in order to drive product adoption, expansion, and customer advocacy
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes
• Lead the development of long-term success plans with your customers
• Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Collaborate cross-functionally with other LogicGate teams throughout the customer journey
• Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals)
• Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
• Serve as a role model to other customer success managers in terms of account operations and data hygiene; provide subject matter expertise on the platform, customer relations, and cross-functional matters

Benefits

• Competitive salary, variable compensation (bonus), equity, and health and wellness benefits
• Generous PTO
• 12 Annual Company Holidays
• Summer and Winter Fridays
• Health Days
• Career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development program
• Paid parental leave
• 401k matching
• Health, vision, and dental insurance
• Accident and life insurance