Senior Customer Success Manager

Summary

Join our team as a Customer Success Manager and partner with Strategic and Enterprise customers to understand business objectives, deliver ROI throughout the entire customer lifecycle, and advocate for their requirements to internal teams.

Requirements

• 5+ years experience working in a customer facing role, preferably with Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Passionate about building lasting relationships with customers and colleagues
• Ability to actively listen, understand customer pain points and take action

Responsibilities

• Partnering with Strategic and Enterprise customers to understand business objectives
• Deliver ROI throughout the entire customer lifecycle
• Advocate for our customer’s requirements to internal teams
• Educate customers on new products, features and best practices
• Provide a level of service that inspires our customers to champion SafetyCulture
• Drive adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth

Benefits

• Equity with high growth potential and a competitive salary
• Flexible working arrangements
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities