Senior Customer Success Manager

Summary

Join Teachable's dynamic Customer Success team as a strategic, results-driven professional. This role focuses on driving the success of high-potential creators by developing tailored growth strategies and providing proactive support. You will manage a portfolio of 40 creators, working closely with various teams to achieve sales growth and strengthen creator relationships. Responsibilities include developing growth strategies, guiding creators on platform usage, and identifying business expansion opportunities. Success is measured by delivering tailored growth strategies and ensuring creators are equipped to expand their business. The role requires proven account management experience, strategic growth orientation, and strong analytical and communication skills. Teachable offers a remote-first culture with occasional in-person events.

Requirements

• At least 2 years of experience in a customer success, account management, business development, or sales role, with a strong track record of successfully managing high-value accounts and driving growth within those relationships
• A deep understanding of business strategy and growth levers, with the ability to identify and act on opportunities for expansion within your portfolio
• Proven ability to educate customers on platform usage, leveraging features and tools for maximum business impact. You should be highly comfortable using insights to guide creators in growing their business
• A track record of exceeding targets and growing your book of business by successfully consulting on business growth and uncovering new opportunities
• Strong analytical skills to interpret data, generate actionable insights, and offer strategic recommendations that foster business development
• Excellent interpersonal and communication skills, with a proven ability to build and nurture relationships with key creators and stakeholders. Fluency in English is required

Responsibilities

• Manage and drive the growth of 40 creators within our high potential pool
• Deliver tailored growth strategies, providing proactive strategic guidance, and ensuring creators are equipped to expand their business both on and off the platform
• Work closely with Product, Support, Marketing, and Revenue Operations teams to drive overall sales growth and deepen relationships with creators
• Refine playbooks and best practices to help scale the success of our creator partnerships
• Manage Top Accounts
• Drive the growth and success of 40 high potential creators by orchestrating strategic growth plans, regularly checking in, and providing proactive support to ensure their business is thriving
• Identify and implement adequate 1:many coaching support
• Develop and implement growth strategies that empower creators to scale their businesses effectively
• Provide tailored insights and analytics that help creators make informed decisions and improve their overall business performance
• Guide creators in fully leveraging the platform’s tools and features to drive growth, increase engagement, and enhance their productivity
• Educate creators on how to optimize their use of the platform and negotiate terms to maximize benefits
• Focus on identifying both within-platform and external opportunities that will contribute to creators’ business success
• Consult on marketing strategies, brand growth, and monetization tactics to elevate their influence and business trajectory

Preferred Qualifications

• A strong interest and understanding of the creator economy and online business success
• Experience in digital marketing, sales, or consulting for entrepreneurs or online creators

Benefits

• While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility
• Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!