Senior Customer Success Manager

Summary

Join Vivian Health, a leading healthcare jobs marketplace, as a Senior Customer Success Manager. This remote, full-time position requires 5+ years of experience in customer success or account management, ideally within SaaS, marketplaces, or healthcare. You will build strategic relationships with staffing agency clients, drive revenue growth, ensure client success, advocate for client needs, and foster innovation. The role offers a competitive compensation package including a base salary of $80,000-$100,000 plus commission, comprehensive health insurance, 401k, generous parental leave, and a work-from-home stipend. Vivian Health is committed to diversity and encourages applications from individuals who may not meet all qualifications. This is a senior-level position with growth potential within a high-performing, collaborative team.

Requirements

• Experience: 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare
• Revenue Growth: Managing and driving post-sales revenue growth and client retention
• Communication Skills: Strong personal presence, demonstrated in a partner/customer facing role
• Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed
• Organizational Skills: Including prioritizing, scheduling, time management, and meeting deadlines enabling you to thrive in a fast-changing environment
• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

Responsibilities

• Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
• Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients
• Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
• Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform
• Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment

Preferred Qualifications

• Knowledge of the healthcare staffing industry
• Experience working with hospital recruiters or staffing agencies

Benefits

• Flexible Time Off
• Comprehensive Health Insurance Plans, including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Work-from-home stipend
• Access to Corporate Discount Program
• Pet Insurance