Senior Data Analyst, Customer Experience Platform

Summary

Join Toast as a Data Analyst for the Customer Experience Platform and work closely with product teams to understand customer behavior and inform R&D efforts.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas)
• 3+ years professional experience in BI, Data Analytics, Data Engineering, or similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes
• Robust methods for QA data to ensure accuracy and completeness
• Strong SQL & data modeling skills
• Advanced knowledge of ETL and data pipelining practices
• Ability to and comfort with disambiguating stakeholder needs and requirements

Responsibilities

• Partner with counterparts in product, engineering, finance, and operations departments to produce analyses, datasets and data models necessary to measure and inform product development
• Develop deep systemic knowledge of data from operational systems (eg CRM or ERP software) and strategies for continuous improvement of the reporting capabilities of that data
• Prototype SQL queries to create datasets that support product, operational, and revenue reporting needs
• Build tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing
• Proactively identify areas outside the regular stream of business requests where analytics can add value - have that “canary in a coal mine” mentality when it comes to data

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave