Senior Data Center Operations Engineer

Summary

Join ServiceNow as a Senior Data Center Operations Engineer and become a member of the Service Engineering team responsible for global infrastructure design, standards, and architecture. Leverage your expertise in data center operations to engineer, implement, and streamline processes related to security, asset management, deployments, and more. Help develop and document data center operations standards and best practices. Serve as the primary point of contact for vendors operating within ServiceNow's data centers. This role requires on-site presence at the data center facility five days a week and is not remote. The position mandates passing a ServiceNow background screening, including a credit check and drug test, and is limited to US citizens, naturalized citizens, or permanent residents. Successful candidates will demonstrate extensive experience in data center operations and possess strong technical and communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility
• Experience in installing and troubleshooting telco circuits a must
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement
• Perform basic hands-on hardware break-fix with servers and network appliances
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance
• Working knowledge of networking/server architecture and hardware
• Experience managing vendors in a data center environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Must be able to travel domestically and internationally
• Excellent general documentation skills with emphasis on technical processes and standards
• Proven ability to function independently in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects

Responsibilities

• Use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers

Preferred Qualifications

• Knowledge and experience in ITIL process methodologies is a plus
• CompTIA A+, Server+ or Network+ certification is a plus