Senior Data Scientist

Summary

Join MO, a company dedicated to improving government services, as a Senior Data Scientist. You will use your expertise to enhance Veteran-facing services at the U.S. Department of Veterans Affairs (VA), focusing on reducing barriers to care and benefits. This role involves collaborating with designers, product managers, and data professionals to analyze data, develop measurement strategies, and create insightful visualizations. You will communicate findings to stakeholders and contribute to MO's data practice. Success requires strong analytical skills, experience with data analysis techniques, and a passion for using data to improve lives. The position offers a remote-first work environment, competitive compensation, and full health benefits.

Requirements

• You understand how data supports product and service design, and you’re excited to co-create measurement frameworks. You can make sense of messy systems and help teams define meaningful, measurable outcomes
• You apply advanced analytical and statistical methods to extract insights from complex, often unstructured data. Skilled in tools like Python/R/SQL, HTML/CSS, PowerBI, or D3/Observable, you build reliable models, scalable pipelines, and meaningful metrics, and easy to understand data visualizations that drive decision-making. You balance technical rigor with practical impact, ensuring insights are accurate, actionable, and aligned with stakeholder goals
• Demonstrated commitment to social impact design. Experience as a people (customer/user) advocate and a nuanced understanding of the challenges posed in the public sector.Experience surfacing variation in experiences and outcomes, helping teams understand where users face barriers, delays, or inefficiencies—and supporting efforts to improve service access, responsiveness, and reach
• Skilled in understanding client expectations, working as an agile team, managing and prioritizing multiple high-profile, medium-to-high complexity projects, and ensuring accountability in delivering against customer needs.You know how to tell a story with data. You can shape findings into narratives that resonate with product teams, executives, and partners—helping drive alignment, uncover insights, and inspire action
• Experience working with cross-functional teams of product managers, developers and service designers to ensure the successful adoption of deliverables, maintaining consistency and accessibility across civic tech products

Responsibilities

• Develop and iterate measurement strategies to track changes in system effectiveness and efficiency over time, ensuring alignment with CX frameworks and VA-wide performance goals. Partner with service designers to co-create measurement approaches grounded in user journeys and service blueprints
• Analyze and synthesize quantitative and qualitative data to produce holistic views of service performance, product experience, and Veteran impact. Conduct advanced analysis using techniques such as outcome metric development, NLP, and AI to extract insights from operational and survey data within the VA ecosystem
• Create clear, actionable data artifacts—such as dashboards, reports, diagrams, and interactive tools—to support strategic planning and decision-making across VA leadership and product teams
• Engage stakeholders and cross-functional teams to understand their information needs, identify data gaps, and co-develop strategies to improve data quality and completeness. Collaborate closely to design tailored solutions—such as visualizations and insights—that support decision-making, illuminate pain points, and uncover opportunities to enhance Veteran and stakeholder experiences
• Keep abreast of the latest developments in data science; bring good practices into a constrained technical and policy environment – with a strong commitment to accessibility
• Work with the MO capability teams to advance how human-centered design (HCD) integrates data in strategic storytelling. Provide mentorship to more junior designers to foster their growth and development

Preferred Qualifications

Experience in client services (e.g., consulting or digital agencies) is helpful but not required

Benefits

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (85% medical premiums for employees and dependents, dental, vision)
• 401K plan
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)