Senior Data Scientist

Summary

Join NICE, a global leader in AI and analytics for business communications, and contribute to cutting-edge research and development of NLP algorithms and models. You will build and fine-tune deep learning and machine learning models, focusing on large language models. Collaborate with stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Present findings to both technical and non-technical audiences. Maintain documentation and collaborate with developers on automation and tool improvements. This role requires a Master's degree or equivalent experience and 4-7 years of data science experience.

Requirements

• Master's degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience
• Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data
• Strong research skills, with a proven track record of developing and implementing advanced machine learning algorithms
• Advanced knowledge of supervised and unsupervised machine learning algorithms
• Excellent proficiency in Python programming
• Experience with deep learning models and libraries such as PyTorch, TensorFlow
• Hands-on experience with transformer models and Gen AI frameworks (HuggingFace, AWS Bedrock, Azure Foundry )
• Strong verbal and written communication skills, including effective presentation abilities
• Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills

Responsibilities

• Conduct cutting-edge research and develop advanced NLP algorithms and models
• Build and fine-tune deep learning and machine learning models, with a focus on large language models
• Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives
• Develop AI predictive models and perform data and model accuracy analyses
• Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders
• Develop and maintain scripts/tools to automate both new model production and updates to existing model packages
• Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base
• Collaborate with developers to design automation and tool improvements for model building
• Maintain documentation of processes and projects across all supported languages and environments

Preferred Qualifications

• Experience deploying models in production environments, ensuring scalability and performance using AWS/GCP/Azure
• Familiarity with relational databases and query languages (e.g., MSSQL) and basic SQL knowledge
• Experience with Retrieval-Augmented Generation (RAG) pipelines
• Understanding of multimodal models (text, audio, vision)
• Experience in Customer Experience domains
• Experience working on international, globe-spanning teams
• Past participation in a formal research setting
• Experience as part of a software organization

Benefits

NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week