Senior Database Engineer - Query Tuning - Postgres

Summary

Join ServiceNow's SWAT (Software Action Team) as a Database Engineer and ensure the stability of our production databases. You will be responsible for performance tuning, query optimization, and analyzing query execution plans for Postgres/MySQL/MariaDB. The ideal candidate possesses a strong foundation in database technologies, performance analysis, and troubleshooting skills. You will develop automation tools, become an SME in production triage, and work with various engineering and operational groups. This role offers an excellent opportunity to learn and grow as a well-rounded problem and performance analyst within a fast-paced, innovative environment. You will support the infrastructure by learning the platform from end to end and contribute directly to the organization and our customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of Database performance tuning on PostgreSQL / MySQL / MariaDB
• 4+ years of experience supporting or testing large-scale web-based distributed applications
• 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• And most importantly, eagerness to learn everything about the ServiceNow Platform

Responsibilities

• Develop automation tools to facilitate and improve day-to-day operations
• Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support)
• Learn how to identify bugs and solve challenging performance issues quickly