Senior Dealer Relations Consultant

Summary

Join Affinitiv's award-winning team as a Senior Dealer Relations Consultant and build strong relationships with dealer groups. You will act as a trusted advisor, leveraging marketing and SaaS solutions to drive business results. Responsibilities include client relationship management, consultative sales and support, account management, and product expertise. You will also provide training and education, solve problems, collaborate with internal teams, and stay updated on industry trends. Affinitiv offers a flexible Work from Here program and a comprehensive benefits package, including medical, dental, vision, 401K, and generous PTO.

Requirements

• Excellent communication skills
• Understanding of the automotive industry
• Passion for driving client success

Responsibilities

• Build and maintain long-term, trusted relationships with dealer group clients to ensure satisfaction and success
• Act as a trusted advisor for dealer groups, identifying opportunities to leverage our marketing and SaaS solutions to drive business results
• Oversee the full client lifecycle for dealer groups, from onboarding to ongoing support, ensuring that clients achieve their marketing and sales goals
• Understand our platform’s capabilities and offerings in depth to assist clients in utilizing the tools to their maximum potential
• Proactively monitor client usage and performance metrics, providing feedback, reporting, and ongoing recommendations to ensure optimal outcomes
• Act as the point of contact for escalated issues, quickly addressing concerns and providing resolutions to maintain strong client relationships
• Work cross-functionally with internal teams (Sales, Marketing, Support, Product, etc.) to ensure that dealer group clients are receiving tailored solutions and timely updates
• Stay up-to-date with industry trends, competitive landscape, and best practices to provide valuable insights to clients and enhance our offerings
• Facilitate webinars, one-on-one training sessions, and knowledge sharing for dealer groups to ensure they are maximizing the platform’s full potential

Benefits

• Medical, dental, vision and 401K
• Generous PTO
• Remote working and the utmost flexibility