Director, Lender Development

Summary

Join TRADER Corporation as Director, Lender Development and contribute to the success of our lender partners. This sales-driven role requires strong relationship management skills, strategic vision, and hands-on execution. You will build relationships with C-suite executives, manage partner expectations, and develop analytics and insights. Responsibilities include contributing to product roadmaps, representing Dealertrack at industry events, and driving customer retention. The ideal candidate is a self-starter who thrives in a fast-paced environment and consistently drives value. This hybrid role offers a blend of office and remote work.

Requirements

• Post Secondary School education, with a desire for continuous learning and improvement
• 5-7 years’ experience in account management, banking, finance or auto industry, with a demonstrated ability to manage a portfolio of diverse customers
• Advanced product and technical skills, and demonstrated ability to manage a portfolio of small and large projects concurrently. Strong knowledge of professional sales, and account management methodologies and experience
• Deep knowledge of the Automotive finance industry; prior experience working for or directly with lenders is highly desirable
• Ability to communicate complex technical information to clients utilizing non-technical, jargon free language
• Excellent communication and customer service skills
• Proven ability to network, build and develop business relationships
• Exceptional presentation skills, with a talent for delivering impactful, data-driven narratives to internal and external audiences
• Proven communication skills
• Translating customer business needs into technical requirements for internal review
• Build and deliver external customer facing business reviews
• Deliver sales presentations / pitch decks, for both internal and external audiences
• Hybrid office (2-3 day per week minimum) and remote

Responsibilities

• Contribute to a robust product road map through understanding and sharing of industry news, trends, advancements and lender innovation: product / service expansion, new asset types
• Represent Dealertrack and the industry at various events
• Be a proactive, self-motivated go-getter who consistently seeks out new revenue / volume opportunities: new lender onboarding, partner opportunities to expand the Dealertrack footprint, expanding existing lender relationships and uncover unmet client needs
• Build Dealertrack’s relations with C-Suite executive for assigned Lender accounts through consistent, well planned touch-points with key business contact at all levels
• Manage partner expectations from a design and delivery standpoint by thoroughly understanding customer requirements, how they fit within their strategic objectives and by providing frequent and timely updates
• Qualifies, prioritizes and manages pipeline of Lender enhancement initiatives by understanding the business impact and value of each initiative
• Develops analytics and insights by understanding how Dealertrack’s business intelligence can contribute to the success of Lenders and by delivering presentations and proposals that deliver business value and insights
• Engage effectively across internal departments (Product, Sales, Technology, Operations and Finance) to deliver coordinated support and execution
• Facilitates resolution of Lender service issues including functional reviews, training, platform utilization, escalation handling, billing invoices and payments
• Be the face of the business, embodying "Lender service excellence" to build trust, engagement, and strengthen long-term partnerships
• Construct strategic plans and business reviews for assigned accounts which support Lender client strategies and plans by engaging senior leaders and understanding their strategic priorities, operations and key initiatives
• Contribute to Dealertrack quarterly business planning by qualifying enhancement opportunities and developing business cases that clearly illustrate the investment required and potential return
• Participate in product road maps and product strategies by providing Lender insights to Dealertrack Product Management and helping to quantify the business value for new product development initiatives
• Work closely with Product Management and Product Owners to establish priorities for client projects and requests and clarifying requirements and business impact
• Drive customer retention through value-added strategies, ongoing engagement, and proactive support
• Create and deliver compelling presentations that clearly communicate business impact, using data and story-telling to build alignment and support
• Demonstrate strong negotiation skills to drive successful outcomes in complex stakeholder environments
• Generate new leads by leveraging relationships, market insight, and network expansion—growing the pipeline with high-value opportunities
• Develop plans of action for maximizing Lender product utilization. Communicate progress to Dealertrack Leadership team

Benefits

• Gym discounts
• Local in-office free gyms
• Employee and Family Assistance program
• Weekly virtual wellness events
• Conferences & training budget
• Regular internal training programs
• 3% CPP matching
• Annual bonus structure