Senior Debt Collection Specialist

Summary

Join Nivoda's FinOps team as an experienced Debt Collection Specialist in Johannesburg or Cape Town. You will collaborate with Accounts Receivable and Credit teams to ensure smooth financial operations. This key role requires strong determination, resilience, and emotional intelligence to recover aged debt, support global customers, and drive Nivoda's financial success. You will take ownership of aged debt accounts, communicate with clients to negotiate repayment plans, maintain accurate records, partner with the Nivoda Capital team, understand customer contracts, stay informed on industry best practices, collaborate to improve AR processes, and contribute to projects refining collection strategies. Nivoda offers a fast-paced, global work environment with opportunities for growth and learning. The position is hybrid, with a generous holiday allowance and medical aid.

Requirements

• A minimum of 3 years experience in debt collection or credit roles, ideally within a B2B environment
• Strong understanding of Accounts Receivable processes
• Experience with aged debt management, repayment strategy, and risk segmentation
• Familiarity with financial systems used for tracking collections and AR performance
• Handle a global & demanding customer base
• Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Hubspot, Zendesk, etc.)
• Proficient in maintaining a professional, polite, yet assertive demeanor during collections
• Excellent oral and written communication skills in English
• Flexibility to work across time zones due to the international nature of our clients

Responsibilities

• Take ownership of aged debt accounts as a key member of the collections team
• Communicate regularly with clients to negotiate repayment plans and resolve outstanding invoices
• Maintain accurate and detailed records of all collection activities
• Partner with the Nivoda Capital team and wider Finance to report on debt performance and recommend actions
• Understand and leverage customer contracts and agreements to support collections
• Stay informed on industry best practices and ensure compliance with relevant policies and regulations
• Collaborate with internal teams to improve AR processes and drive down aged debt
• Contribute to projects focused on refining collection strategies, tooling, and automation

Preferred Qualifications

• Additional languages are a plus (Italian, German, French, Spanish)
• Experience working in Tech (FinTech, JewelTech, eCommerce)

Benefits

• A fast-paced, global work environment
• Collaboration with international teams
• Opportunity to join a high-growth scale-up
• Flexibility with remote working
• Generous holiday allowance
• Medical aid via Discovery
• A culture that values passion, ownership, and learning