Head of Student Collections

Summary

Join HyperionDev, a leading provider of accelerated tech education, as their Head of Student Collections. Reporting to the VP of Revenue, you will lead and develop a high-performing collections team, optimizing revenue recovery while maintaining positive student relationships. This role involves designing and implementing comprehensive collections strategies across global markets, overseeing collections processes, and collaborating with cross-functional teams. You will also develop revenue forecasts, analyze payment patterns, and prepare management reports. The ideal candidate possesses extensive experience in debt collections, team leadership, and strategic analysis within education, fintech, or financial services. This is a critical role for a rapidly scaling company, offering the opportunity to shape a team and contribute to the company's financial health while supporting students.

Requirements

• Minimum 5+ years of collections or debt recovery management experience , preferably in education, fintech, or financial services
• Minimum 3+ years of team leadership experience managing collections specialists or similar customer-facing teams
• Proven track record of achieving collection targets and improving recovery rates while maintaining customer satisfaction
• Experience with student financing products, including instalment plans, and third-party lending partnerships
• Extremely strong business acumen
• Highly skilled at strategic analysis, problem-solving, negotiation and conflict resolution
• Strong leadership and people management skills
• Excellent verbal and written communication skills
• Undergraduate degree in business, management, law or a relevant field

Responsibilities

• Lead and develop a high-performing collections team of specialists and consultants across multiple time zones and jurisdictions
• Design and implement comprehensive collections strategies that optimise recovery rates while preserving student relationships and brand reputation
• Set clear performance objectives and KPIs for the collections team, including overall collections revenue targets, recovery rates, and customer satisfaction metrics
• Provide ongoing coaching, mentoring, and performance management to direct reports, fostering professional development and career progression
• Drive cross-functional collaboration with Admissions, Student Success, Legal, and Finance teams to create holistic student support solutions
• Oversee end-to-end collections processes from initial payment reminders through to debt recovery and write-off procedures
• Manage relationships with external collection agencies and financing partners, ensuring alignment with company policies and student-centric approach
• Implement technology solutions and automation to improve efficiency while maintaining personal touch in student communications
• Create comprehensive reporting frameworks providing insights into payment behaviors, collection effectiveness, and revenue forecasting
• Develop accurate revenue forecasts for installment payments and collection recovery across all student cohorts
• Analyse payment patterns and student behaviour data to identify trends and optimise collection strategies
• Prepare comprehensive management reports on collections performance, recovery rates, and financial impact for senior leadership
• Contribute to budgeting and financial planning processes related to student financing and revenue recognition

Preferred Qualifications

• Experience in education technology or online learning environments
• Background working with bootcamp or alternative education models
• Experience with international collections and cross-border payment processing
• Prior experience in a high-growth, tech-focused environment

Benefits

• Equity: As a leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme
• Flexible & remote working: We are a remote-friendly organisation and offer flexible work options
• Bootcamp: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps
• Annual leave, life cover and medical benefits: We provide 19 annual leave days as part of our leave policy along with two half-days that can be taken at your discretion. We also provide health insurance/medical aid contributions and group life cover for our team