Temporal is hiring a
Senior Developer Success Engineer

Summary

Join our amazing team at Temporal as a Senior Developer Success Engineer and be the frontline for our community. As a keen learner, passionate problem solver, and great communicator, you'll enjoy solving problems, learning new tech stacks, and helping other engineers. With 6+ years of experience as a software engineer/tech lead, strong written and verbal communication skills, and a passion for solving problems, you'll thrive in this role.

Requirements

• You have 6+ years of experience as a software engineer/tech lead
• You have strong written and verbal communication skills
• You are obsessed with solving problems and figuring things out
• You are a trusted partner/voice advising on complex design and implementations
• You are passionate about and have a track record of helping other engineers
• You have worked on distributed systems and backend development
• You have some essential DevOps skills, such as comprehending observability metrics, troubleshooting network issues, and understanding modern container technologies, e.g. Kubernetes and Docker

Responsibilities

• Be a keen learner: At Temporal's Dev Success Team, we are exposed to a wide range of tech stacks (e.g., Java, Go, Typescript) and durable execution patterns (e.g., Saga, batching, and durable timers), not to mention the innovative use cases from our customers. There are unlimited learning opportunities to help hone your craft
• Be a passionate problem solver: You'll love this role if you enjoy solving problems. From code debugging to responding to production issues, from reading stack traces to analyzing SDK metrics, endless intellectually stimulating mini-projects exist in our white-glove service to help our customers adopt our paradigm-shifting technology
• Be a passionate problem solver: Once you are fully ramped up, we expect you to have the obsession in figuring things out independently. Don't worry—we have very experienced mentors on the team to help you get there!
• Be a great communicator: A Dev Success Engineer communicates with our users on regular basis, both in writing and verbally, to understand their needs and provide our solutions. This is part of our excellent DevX offered by Temporal as an extension to our platform
• Be a great communicator: You are the voice of the customers to other Temporal teams. From escalating bugs to providing product feedbacks, your excellent communication skills will play a significant role in enabling cross-function and cross-team collaboration

Benefits

• Unlimited PTO
• 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• $3,600 / Year Work from Home Meals
• $1,500 / Year Career Development & Learning
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness