Apollo GraphQL is hiring a
Senior Customer Success Engineer

Summary

The job description is for a Senior Customer Success Engineer role at Apollo, focusing on customer success of Supergraph. The role involves managing customer lifecycles, leading onboarding, collaborating with customers, delivering product demos, and achieving targets. The requirements include proven experience in Enterprise customers, programming languages or cloud services, problem-solving skills, communication skills, organizational skills, teamwork, and a Bachelor's degree in computer science or equivalent.

Requirements

• Proven success in working with Enterprise customers on technical products
• Experience with programming languages, cloud services, or software deployment
• Proactive approach to handling ambiguity
• Rapid learner with the ability to grasp both technical and business concepts swiftly
• Exceptional organizational skills for managing customer requests and projects effectively
• Strong problem-solving abilities, thriving in an unstructured environment
• Clear and concise communication of technical concepts and recommendations to customers
• Curiosity to uncover customer needs and identify growth opportunities effectively
• Team player who enjoys fostering collaborative relationships with other departments

Responsibilities

• Manage the entire customer lifecycle for 12 to 20 accounts, including onboarding, value realization, expansion, and becoming advocates for the graph
• Lead the onboarding process for new customers, creating success plans to guide them toward realizing the full value of Supergraph
• Collaborate closely with customers to define success criteria, outline use cases, and establish key business value metrics to build strong renewal cases
• Cultivate strong relationships with customers, nurturing champions and graph advocates while engaging executives in business value reviews and executive business reviews
• Deliver product demos, share feature updates, conduct workshops, and provide educational resources to help customers confidently adopt Supergraph
• Develop strategies for expanding the usage of Supergraph by identifying new use cases and facilitating their integration into the graph
• Achieve targets related to query volumes, net retention revenue, and logo retention
• Ensure a top-tier customer experience by serving as the primary point of contact, efficiently handling customer issues, and leading our issue resolution efforts

Preferred Qualifications

• A Bachelor's degree in computer science, completion of a coding boot camp, or equivalent work experience is a significant advantage
• Proficiency in French or German is a considerable asset

Benefits

• The UK base salary range for this full-time position is £64,600- £76,000 + quarterly bonus + equity + benefits
• This is a remote position that can be done from anywhere in the UK