Senior Director, Customer Onboarding

Summary

Join Sprinto as the Senior Director of Customer Onboarding & Implementation and lead the strategic vision for a global, fully remote onboarding organization. You will build, scale, and optimize a high-impact onboarding function, ensuring customers successfully realize value. This pivotal role drives revenue retention, customer advocacy, and long-term success, positioning Sprinto as a market leader. You will define and execute onboarding strategy, lead and develop a global team, drive adoption in a new product category, engage directly with customers, and collaborate cross-functionally. Success requires strategic clarity, hands-on execution, and a data-driven approach to scale onboarding for hundreds of concurrent journeys.

Requirements

• 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role
• Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments
• Strong technical acumen with expertise in product implementation, API integrations, and automation
• Hands-on leadership in a remote setup – ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability
• Data-driven mindset – strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success
• Exceptional stakeholder management – ability to influence cross-functional teams, executives, and customers

Responsibilities

• Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption
• Leadership & Team Development – Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment
• Drive Adoption in a New Product Category – Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies
• Hands-On Customer Engagement – Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution
• Cross-Functional Collaboration – Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy
• Onboarding at Scale – Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption

Preferred Qualifications

Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy