Senior Director, HRBP - Marketing

Summary

Join ServiceNow as a Senior HR Business Partner for Marketing, contributing to the development and delivery of marketing business plans and influencing people decisions to achieve business objectives. Partner with the CMO and executive marketing leaders, providing strategic insight and acting as a trusted advisor. Develop and implement HR solutions to support business needs, acting as the single point of contact for senior business leaders within Marketing. Coach senior leaders to develop their people leadership capabilities and maximize their impact on people and engagement. Analyze data and trends to inform guidance to business leadership and measure success. Manage and assemble a diverse and inclusive team that drives global strategic goals and impacts organizational success. Support ongoing growth and development of the team by encouraging and enabling all to build skills and develop their careers. This role requires experience in leveraging or critically thinking about how to integrate AI into work processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience in direct client support and management coaching experience as well as team development/management
• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
• Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
• Credibility and integrity in communications to ensure information flows both upward and downward
• Confidence to challenge respectfully to influence business decisions

Responsibilities

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives
• Contributes to the development and delivery of the Marketing business plans and contributes to the scoping of key business initiatives
• Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals
• Partners with the CMO and Executive Marketing Leaders and acts as a trusted advisor providing strategic insight to the future direction of Marketing, senior level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit
• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs
• Serves as the single point of contact for Sr Business Leaders within Marketing and works collaboratively with HR experts and People Services to ensure the effective fulfillment of business needs and overall effectiveness of the HR function
• Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people related topics
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions
• Provides strategic advice on: Strategic workforce planning
• Calibration and succession planning
• Organization design, change management, and culture
• Leadership and team development
• Relevant workforce trends which will impact Marketing
• Manages and assembles a diverse and inclusive team that drives global strategic goals and impacts organizational success
• Supports ongoing growth and development of the team by encouraging and enabling all to build skills and develop their careers

Preferred Qualifications

Experience supporting Marketing is prefered and Corporate Functions

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs