Bluecore is hiring a
Senior Email Deliverability Manager

Summary

Join Bluecore as a Senior Email Deliverability Manager and be part of our customer-facing deliverability team, working with 400+ eCommerce clients. As an expert in email deliverability, you will maintain relationships with leading ISPs, conduct investigations, and provide consultative services to customers.

Requirements

• A minimum of 5 years of work experience in a data-driven email deliverability role
• Experience in a customer-facing role, preferably with eCommerce senders
• Strong presentation skills
• Ability to run and analyze email deliverability reports and make data-driven recommendations
• Experience with ESPs like Sendgrid, Sparkpost, and third-party deliverability vendors, like Return Path/Validity, 250OK, Kickbox & TowerData
• Familiarity with DNS & authentication protocols (e.g., DKIM, SPF, DMARC)
• Up-to-date knowledge of the latest Gmail and Yahoo announcement
• Working knowledge of CNAME DNS record types, Google Postmaster & SNDS
• Understanding of bounce handling and categorization
• Experience in communicating with ISP abuse desks and email blocklist providers for preemptive and reactive mitigations
• Knowledge of spam regulations & compliance policies, like CAN-SPAM, GDPR and CASL
• Ability to document troubleshooting and problem resolution steps

Responsibilities

• Provide consultative email deliverability professional services to our customers
• Conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with ISPs
• Monitor delivery metrics and provide resolution to improve the key KPIs
• Provide in-depth analysis of clients' email programs, to ensure improved deliverability overall and adhering to best practices
• Work closely with product and analytics teams to improve email reporting

Preferred Qualifications

• Jira, Google Sheets, PowerPoint, Looker, DataStudio
• Experience with ReturnPath/Validity, Kickbox, eDatasource, Inbox Monster, TowerData
• Technical documentation & articles