Senior EMR Systems And Support Analyst

Summary

Join Natera as a Sr. EMR Systems and Support Analyst and contribute to the development, integration, and support of our Electronic Health Record system. You will drive multiple projects, optimize workflows, integrate provider EMR systems, and monitor client support. This remote role requires up to 50% travel and involves working with Protected Health Information (PHI). You will collaborate with stakeholders, gather customer feedback, and participate in all phases of the system development lifecycle. The ideal candidate possesses strong EMR expertise, excellent communication skills, and the ability to manage multiple projects successfully.

Requirements

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience
• Minimum 3-5 years of direct work experience
• Minimum 1-3 years of experience in directly dealing with EMR systems
• Exceptional oral and written communication skills
• Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs with attention to details
• Highly organized with ability to manage concurrent deadlines
• Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments
• Excellent analytical and organizational skills
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Ability to understand customer requirements and their impact on technical directions of a solution
• Ability to manage multiple projects successfully with high quality deliverables while keeping stakeholders informed of progress
• Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
• Proficient in the use of Microsoft Office tools
• Understanding of clinical workflows and terminology in Healthcare IT is required
• Working knowledge of EMR solutions is required
• Strong understanding of healthcare business processes and technology is required

Responsibilities

• Develop a deep understanding of Natera’s users to deliver an outstanding user experience
• Use your EMR expertise and functional workflow knowledge to develop and reform EMR systems and support processes as needed to provide top quality customer service to both internal and external customers
• Drive operational excellence and meet with operational stakeholders as required to determine both short term and long term solutions to issues identified post implementation
• Plan, lead and execute multiple implementations and customer upgrades with quality. Keep stakeholders informed of progress
• Solicit customer feedback and funnel new requirements and product changes back into software development
• Participate in all phases of the system development life cycle including development of use cases and evaluation of software solutions
• Research to develop, configure, and modify moderately complex information systems
• Create documentation of business requirements, current and future state workflows
• Design, configure, test, debug, document, and maintain program/application configurations
• Coordinate all testing phases of associated applications across multiple parallel implementations and upgrades
• Support existing functionality with further expansion to other Natera groups where necessary
• Develop strong relationships with end user communities, customers, and business partners. In the process, quickly become a subject matter expert on Natera’s deployed EMR software products
• Travel (up to 50%) to customer sites to assist with clinic staff or provider training, and onsite elbow support where necessary
• Work with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Due to this, complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Maintain a current status on Natera training requirements

Preferred Qualifications

Experience in acute care or ambulatory care settings is a plus

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program