Senior Engineer, Cloud Deployment

Summary

Join Thrive, an innovative technology solutions provider, as a Senior Engineer on the Cloud Deployment team. You will be responsible for deploying infrastructure-based Thrive Service Offerings to diverse client environments, expediting service activations, and ensuring excellent customer service. This role involves mentoring junior engineers, setting deployment best practices, and collaborating with various teams and clients. You will analyze client environments, set client expectations, and serve as an escalation point for other engineers. The position requires strong technical skills, excellent communication, and the ability to work both independently and as part of a team.

Requirements

• Bachelor’s Degree, Technical Degree, or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 3-6+ years of server deployment and migration experience
• Self-motivated, has ability to work both independently and in a team environment
• Experience troubleshooting network configuration and hardware issues
• Knowledge and experience with Microsoft Server and Workstation Technologies
• Excellent communication and customer service skills
• Ability to articulate and convey technical information to non-technical individuals
• Is available to work after hours when necessary
• Ability to follow previously documented process while notifying management of variables that have not been clarified

Responsibilities

• Analyze and document an unfamiliar client / server environment while assessing the quickest path to deployment of services
• Sets client expectations appropriately throughout the implementation process
• Serves as a point of escalation for other Cloud Deployment Engineers
• Assists in developing new Thrive standards for deploying services
• Provides training to all service levels upon occasion when new technologies are deployed to customers
• Work through the project process to drive deployments to a successful outcome
• Creation of Technical Implementation Plans to identify any outage windows or potential risks
• Complete project work in scheduled maintenance windows
• Transition completed project work to support team with all relevant documentation required for long term maintenance
• Communicate directly with customers on project plans, potential impacts and testing procedures
• Demonstrate excellent time management skills to accomplish multiple ongoing projects
• Deployment of IT Services Related (but not limited to) the following: Backup and Disaster Recovery
• Deployment of IT Services Related (but not limited to) the following: Windows Server Roles (Active Directory, DHCP, Print and File Services, etc)
• Deployment of IT Services Related (but not limited to) the following: Hyper-V And VMWare Virtualization
• Deployment of IT Services Related (but not limited to) the following: Deployment of Azure Workloads
• Deployment of IT Services Related (but not limited to) the following: Deployment of servers in public and private clouds

Preferred Qualifications

• Expert level experience with Windows Server Roles (Active Directory, DHCP, Print and File Services)
• Expert level experience with Azure Services
• Expert level experience with Terminal Services
• Expert level experience with monitoring and remote management tools
• Expert level experience with VMWare and/or Hyper-V
• General networking knowledge