Senior Engineering Ops Manager

Summary

Join PandaDoc as a Senior Engineering Operations Manager and drive operational excellence across Engineering, Product, and Design (EPD). Reporting to the Director of R&D Operations, you will play a critical role in scaling our delivery capabilities, systems, planning, and execution. You will build structures, rituals, and enablement programs to foster innovation while ensuring high-quality, customer-centric solutions are delivered with autonomy and speed. This high-visibility role involves close collaboration with senior engineering and product leaders to shape operational growth. You will coordinate complex cross-functional programs, embed DevOps principles, identify and remove delivery bottlenecks, and build scalable frameworks for operational reviews and planning. Champion Agile practices, foster a DevOps culture, and lead initiatives to optimize planning cycles and release processes.

Requirements

• 7+ years of experience in engineering operations, program management, DevOps enablement, or similar roles in a tech-driven environment
• Proven success coordinating complex cross-functional delivery programs with structured execution and stakeholder alignment
• Hands-on experience evolving Agile practices and DevOps operating models within growing product organizations
• Systems thinker who can design, scale, and optimize workflows across large, interconnected teams
• Strong facilitation, communication, and storytelling skills—able to influence across technical and non-technical stakeholders
• High empathy for internal users (engineers, PMs, designers) and a focus on customer impact
• Practical experience with delivery tooling and DevOps enablement platforms (Jira, GitOps, monitoring, CI/CD systems)
• Experience with knowledge management, internal enablement programs, or operational excellence initiatives at scale

Responsibilities

• Coordinate and support complex cross-functional programs across multiple engineering, product, and design teams, ensuring efficiency, visibility, and timely outcomes
• Embed DevOps principles and continuous delivery practices into how we plan, build, and ship software
• Identify and remove bottlenecks in our delivery pipelines, improving speed to market without sacrificing quality
• Build and maintain scalable frameworks for operational reviews, release readiness, and quarterly/annual planning
• Champion Agile delivery practices across EPD, coaching teams and leaders to drive iterative delivery, customer focus, and technical excellence
• Foster a DevOps-first culture focused on automation, resilience, observability, and continuous improvement
• Facilitate training, workshops, and communities of practice to uplift Agile and DevOps maturity across teams
• Evaluate, implement, and evolve tooling that enhances team collaboration, operational visibility, and reporting (e.g., Jira, Confluence, CI/CD platforms, observability tools)
• Partner with the Director of R&D Ops to define KPIs and delivery health metrics (time to market, incident rate, team health, velocity, operational quality)
• Maintain centralized knowledge resources to share best practices, onboarding guides, and operational documentation
• Lead initiatives to optimize planning cycles, release processes, incident management, and postmortem practices across R&D
• Support the scaling of the EPD operating model as the organization grows in size, scope, and complexity
• Drive a culture of shared ownership, transparency, and continuous learning across Engineering, Product, and Design

Preferred Qualifications

Certifications in Agile, Program Management, or DevOps (e.g., LeSS, CSM, DASA DevOps Leader, etc)