Senior Enterprise Csm

closed
Cobalt Logo

Cobalt

πŸ’΅ $80k-$115k
πŸ“Remote - United States

Summary

Join Cobalt's Enterprise team as a top Customer Success Manager to help clients build and grow successful security testing programs. You will own client relationships, driving adoption, retention, and growth while acting as a strategic advisor. Responsibilities include building successful security testing programs, advocating for customer needs, monitoring service execution, and managing renewals. You will work with C-level executives and collaborate with sales. This role requires 3-5 years of experience in Customer Success or Account Management, project management skills, Salesforce experience, and strong communication abilities. Cobalt offers competitive compensation, equity, and benefits including 401(k)/pension, health insurance, wellness stipends, work-from-home equipment stipends, learning & development stipends, flexible PTO, and paid parental leave.

Requirements

  • 3 - 5 years of work experience in Customer Success and/or Account Management
  • A commercial, consulting mindset
  • Project/program management experience
  • Experience working with Salesforce
  • Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
  • Strong written and verbal communication
  • Familiarity working with Enterprise level clients
  • Prior experience working in a very detail oriented and analytical environment
  • Prior experience closing sales deals and speaking with C-level executives
  • Drive, no one needs to push you to excel; it’s just who you are
  • Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use
  • A strong desire to help and serve our customers: They win, so you win!

Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Build successful security testing programs for our customers
  • Act as the voice of the customer internally to advocate customer’s needs
  • Monitor day-to-day service execution and customer satisfaction
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Manage annual renewal process for customers to assure uninterrupted product use
  • Work to identify and/or develop upsell opportunities
  • Program manage account escalations
  • Interface with internal and external C-level executives
  • Team directly with Sales to build a great customer experience

Benefits

  • Competitive compensation and an attractive equity plan
  • 401(k) program (US) or pension (EU)
  • Medical, dental, vision and life insurance (US) or statutory healthcare (EU)
  • Wellness stipends
  • Work-from-home equipment & wifi stipends
  • Learning & development stipends
  • Flexible, generous paid time off and paid parental leave
This job is filled or no longer available

Similar Remote Jobs