Senior Enterprise Delivery Manager

Summary

Join Stardog, a leading Enterprise Knowledge Graph platform company, as a Sr. Enterprise Delivery Manager! You will oversee the successful delivery and implementation of Stardog’s Enterprise Knowledge Graph and Voicebox solutions for enterprise clients. This role involves managing the entire project lifecycle, ensuring alignment with customer needs, on-time and on-budget delivery, and high-quality results. You will act as the primary liaison between clients and internal teams, coordinating resources, mitigating risks, and providing clear communication. The position requires managing multiple concurrent projects and driving continuous process improvements. We are a remote-first company, offering a flexible work environment and competitive benefits.

Requirements

• Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management
• Lead end-to-end project management for the delivery and implementation of enterprise knowledge graph solutions, ensuring alignment with customer requirements and business objectives
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication
• Comfortable working with and managing ambiguity and uncertainty
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience driving adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team

Responsibilities

• Serve as the primary point of contact between clients and internal teams, including sales engineering, professional services, engineering, and customer success, to ensure successful project execution
• Develop detailed project plans, timelines, and resource allocations, ensuring on-time and on-budget delivery while maintaining high-quality standards
• Proactively identify and mitigate risks or issues, driving resolution to ensure smooth project progression and stakeholder satisfaction
• Collaborate closely with pre-sales and technical teams to ensure seamless handoff and a strong foundation for implementation projects
• Oversee multiple concurrent projects with enterprise clients, providing consistent updates, managing expectations, and ensuring customer satisfaction throughout the project lifecycle
• Track and report on project milestones, deliverables, and KPIs to internal and external stakeholders, including executive-level reporting
• Drive continuous improvement in project delivery processes, leveraging feedback, lessons learned, and best practices

Preferred Qualifications

• Previous experience with subscription billing and/or revenue implementation projects is a strong plus
• Proven experience collaborating with top-tier Global System Integrators (e.g. Deloitte, PwC, Ernst & Young (EY), Accenture) to drive enterprise-level delivery and partnership programs

Benefits

• Competitive salary
• Comprehensive health insurance
• 401(k) retirement plan
• Remote work
• Some travel to customer sites possible
• Dynamic and collaborative work environment with opportunities for growth and advancement
• Flexible PTO Options