Senior Project Manager

Summary

Join QuartzBio as a Senior Project Manager to lead successful SaaS solution deployments for mid-to-large-size customers. You will manage project scope, schedules, risks, and communications across teams, ensuring alignment with business objectives and customer expectations. Responsibilities span the entire project lifecycle, from planning and execution to closure and value realization. Strong stakeholder engagement, executive reporting, and coordination with vendors and internal teams are crucial. You will also contribute to process improvement, mentor junior team members, and support strategic initiatives. This role requires a Bachelor's degree, 5+ years of relevant experience, and strong problem-solving and communication skills. A PMP certification is preferred.

Requirements

• Bachelor’s degree related field and a minimum of 5 years of relevant work experience in project management or related field operating in a software or software as a service organization
• 3-5 years' experience working in a customer-facing role (e.g., internal, and/or external)
• 1-3 years' experience leading technical projects and preferred in clinical trials
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Ability to articulate ideas and write clear and concise reports
• Follows Company's Principles and code of ethics on a day-to-day basis
• Shows appreciation for individual talents, differences, and abilities of fellow team members
• Listens and responds with appropriate actions
• Supports change initiatives and continuous process improvements

Responsibilities

• Lead deployments for mid- to mid-to-large-size customers
• Work directly with technical teams to ensure seamless integration
• Ensure seamless integration by collaborating with technical teams
• Own project planning aligning with business objective and contract
• Develop and own project plans aligned with business objectives and contracts including complex schedules with task dependencies, resource allocations, and stakeholder maps
• Independently manage project scope, milestones, and blockers using JIRA, Freshdesk, and Smartsheet
• Report progress against KPIs
• Proactively identify risks early, develop mitigation strategies, and secure stakeholder alignment
• Serve as the primary contact for mid-to-large-tier clients, ensuring clear, timely communication with all stakeholders and cross-functional teams
• Drive alignment through structured kickoffs, milestone reviews, and status updates
• Apply strong understanding of SaaS products and liaise with product/development teams to troubleshoot implementation issues
• Prepare and present executive-level project updates and customer status reports
• Deliver executive-level project updates and customer reports, highlighting value realization and outcomes
• Manage projects and initiatives with moderate complexity
• Contribute to strategic planning and decision-making
• Mentor junior team members and provide guidance
• Continuously improve skills and contribute to team and process improvement
• Contribute to PMO best practices and standardization

Preferred Qualifications

Preferred PMP certification

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation